About

JDA Software is one of the leading supply chain providers powering today's digital transformation. Their software helps companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty. More than 4,000 global customers use their end-to-end solutions portfolio to unify and shorten their supply chains, increase speed of execution, and profitably deliver to their customers.

Capabilities - 4/4

JDA offers a cognitive SaaS solution called Luminate Control Tower (LCT) that senses unexpected events across the entire supply chain. Capable of identifying potential impacts of those disruptions, and orchestrating corrective actions with machine learning-based prescriptive guidance. Using LCT, you can quickly take corrective actions, conduct what-if analysis for different resolution options, and make more automated and profitable business decisions!

User Friendliness - 3/4

A highly customizable interface allows each user to design their digital work space as efficiently as possible for various roles. External access for vendors and shippers is also made simple to enable and support the flow of information. Though we we're not able to actually use the software for this research, reading of reviews indicates that a learning curve absolutely exists for this interface.

Ease of Implementation - 4/4

JDA uses an Enterprise Methodology, with certified consultants taking a phased approach that ensures implementation (and/or future upgrades) are completed on time, within budget and with minimum risk. You'll have a single point of contact, plus access to a global team with expertise in technology, business process optimization and supply chain strategy. 

International Reach - 4/4

Over 4,000 customers are using JDA's services internationally, both end users as well as connections to overseas manufacturers. 

Customer Service - 3/4

In addition to 24/7 available chat-based support, an extensive online knowledge-base, including individual how-to, and complete training video series, in as well as 2000+ articles for training, problem-solving, and optimizing use are available. Round-the-clock phone support while available, at times relies heavily on use of the website knowledge-base.

Additional Information

With JDA's Managed Cloud Services, you can decide the best location to host your applications - whether that's at JDA's data center, your data center or a partner's data center. Deploying JDA eliminates your hardware costs, whereas deploying in-house enables you to leverage existing hardware and technology and keep access to data.

Noteworthy customers: